Frequently Asked Questions
Answers to the most common questions from our new customers:
Where are you based?
Our offices are located in the UK. Feel welcome to contact us!
Do you guarantee confidentiality? Will my school be aware of the fact that I used your services?
Every time you place an order at EvolutionWriters.com, you can be 100% sure that your personal information will not be disclosed to anyone. Our service is absolutely confidential as we care about our customers' interests. All the personal information you provide us with will be known to our Customer Support Representatives only. If a member of our staff asks you for any additional details that you may find inappropriate to share, feel free to immediately address your concern to the management. The only case when we ask you to provide us with further information is for fraud prevention measures.
How can I receive a discount for your custom writing service?
You qualify for the following discounts: 5% if the cost of your order is more than $500; 10% if the price is above $1000. Simply contact Customer Support Representatives to get your discount code and remember to use it as you place your order.
Please note that certain discounts, which are not listed here, such as promo codes and exceptions, are not applicable to orders under $30.
Discounts may not be combined and are not refundable.
Why are your prices so low/high?
Each time you visit EvolutionWriters.com to place a new order, you receive professional and timely assistance. Elsewhere on the web, the average pricing for such top quality is usually higher, but we value our clients' interests and understand that a student's budget is usually not large.
At EvolutionWriters.com, our Customer Support Representatives guarantee a personal approach to all your inquiries! You also experience premium quality writing paper service with everything written according to your instructions, properly formatted, cited, referenced and free from plagiarism.
Please be careful with those web custom writing services that offer a custom paper for less than $7 per page. Such websites usually turn out to be a fraud as it is impossible to produce a quality paper for this money. Even if you do get a good paper, it can end up in an online essay database and will eventually be regarded as plagiarized by your professor.
Do I need to pay in advance or can I pay later?
All the payments are made in advance. The writer will not start working unless the money transaction has been completed. This is also a guarantee that our writers' work is secured.
What payment methods can I use?
EvolutionWriters makes it easy for you to pay for our writing services, and that is why there is a number of payment options available on our website. You can use your credit/debit card, a wire transfer, Moneybookers or PayPall. More information about our payment options you can find here
Is there a money back guarantee?
Yes, there is! If anything goes wrong, you can receive a 100% refund. However, the chances that something will go awry are really low. For more information about refunds, visit our Money Back Guarantee page.
Who will work on my essay?
We are a professional custom essay writing service, and in order to provide you with top quality assistance, we have hired experienced writers from all over the world, including from such countries as US, UK, Canada, and Australia.
We have authors who specialize in various academic fields. They are able to perform tasks of any difficulty and format papers in accordance with the standard requirements or specifications our clients provide us with.
After the writer completes your assignment, it will be checked by our editors who can spot any inconsistencies and thus deliver a product of the best quality.
What if it turns out that my paper has been pre-written?
We deliver custom written papers only, and there is virtually no chance for a pre-written work. We have very strict rules and policies considering this matter and we make sure that not a single essay gets delivered pre-written. All the documents are written from scratch!
How will my paper be formatted?
All the files are formatted according to your instructions, which are our priority. The default formatting, however, is 12pt Arial/Times New Roman font with 1 inch margins on all sides. According to our standards, a single-spaced page has approximately 550 words in it while a double spaced page consists of about 275 words
What if I need the writer to use specific materials for my order?
After you fill in the order form and make a payment, you will get access to your personal account. This is basically your environment of communication with the writer as well as with Customer Support Representatives. You will find many convenient features in your account such as, for instance, the "File upload" option, which will help you easily send any additional documents to your writer. If you are having any difficulty uploading extra files, let us know via email, live chat, skype, phone or fax.
I need to write a paper, how can I order it?
We are glad you have chosen us. You can start with placing an order through the order form on our website or directly from your customer control panel after you login. If you get stuck along the way, contact our Support Customer Representatives and they will consult you on how to fill out the fields properly.
I have placed my order. How do I know that you are working on it and everything is OK?
Right after you pay for it, we will start looking for the most suitable writer. You can keep track of the progress of your order through the status bar available in the control panel of your order page.
Do you complete any types of assignments online?
What types of works do you do? What if I have any specific assignment?
We are versatile! We can complete any writing assignment from a simple essay to a dissertation, as well as PowerPoint presentations or resumes. Our services include academic, business, and web-writing.
If you have any specific task to do – place a new order with details and our managers will let you know whether there is an available writer to be assigned.
How do you deliver the completed papers?
Once the work has been completed and proofread, you will be notified via email and/or phone. Then all you have to do is to log in to your account and find your document in the "Files" section in the preview format. Please see if it follows all your requirements and either press the "Approve" button to receive the MS Word version or send it back to us for a revision.
Is using your service regarded as cheating?
Although the company's policy is clear about the ways you can use the delivered paper, it is absolutely NOT cheating to use it as a model for your own paper, i.e. to see the way in which it should be structured, look through the sources that will be effective for your own writing and the sample formatting, etc. Thus, you shouldn't be afraid of any accusations if you follow the above-mentioned pattern. Go ahead and benefit from our writing services!
Are title and references counted in total number of pages?
Yes! Ordering with us, you get both title and reference pages for free.
What does the option "Preferred Writer" stand for?
We want you to get the most from your experience with us, which is why we have developed three options that let you choose the best writer for your order.
"Regular writer" means that any of our professional authors can work on your order. "Advanced regular writer" will get you a more skilled author for a smaller fee. Next, you can choose the premium "TOP writer" feature, which will get you one of the most experienced writers. The option "My previous writer" will be perfect for you if you have already enjoyed working with one of our authors and want to give another order to him/her. In this case, you will only need to provide us with the writer's ID. Please note that this feature is not available for urgent papers with a deadline less than 24 hours.
If the previous writer you select appears to be our TOP writer or Advanced regular writer, the basic price of your order will increase automatically and will be based on the deadline, the number of pages, the academic level, and the type of writing.
What do I get with the "VIP customer service"?
With this VIP feature, all your messages and questions will be processed and answered immediately. In other words, you won't have to wait before any other clients. What is more, you will receive SMS notifications when a writer starts working on your order and when your paper is ready. All that is required from you is to provide a valid telephone number!.
Is a table of contents/outline included into the total cost?
If you need a properly designed table of contents/outline for your work, you will need to add the same called extra to your order in the control panel on the order page or ask our Support Customer Manager add it for you. This extra is available at additional cost. Learn more about our extras here.
Questions from existing customers
Are my writers native speakers of English?
Currently, English speaking writers are available, including native speakers. If you would like a native speaker of English to work on your assignment, please mention so in the paper details. All our writers are experts in their field of studies and can meet the formatting and other requirements you provide.
Will I be able to keep in touch with the person working on my paper?
Yes, you will! Communicate with your writer through the convenient messaging system in your personal account. Our Customer Support Representatives work on the round-the-clock basis, which guarantees that your message will be answered in almost no time!
When will you complete my essay?
Your paper can be delivered as early as 3 hours or as late as 14 days. See the order form to learn more about the options available. All the custom written papers are delivered before the deadline. We also suggest that you place an order with a deadline set at least a couple of days before you have to hand it in to your professor. In this case, you will have extra time to check it and ask for any revisions, if necessary.
If I forget my account password, what should I do?
Just click on the "Reset password" link on the login page. You can reset your password using only your email. Just be sure to remember your email.
What if the writer fails to complete my work on time?
If the deadline wasn't met, contact our Customer Support Representatives and explain the situation to them. We will look into your case as quickly as possible. The deadline may be missed for various reasons. If the delivery is late because of the writer, the price for the paper will be recalculated and a proper refund will be made. If the customer couldn't provide all the necessary clarifications or materials from the beginning, refunds might not be possible. In either case, you will need to provide a new deadline for the order.
What if there's something I don't like in my essay?
If your paper isn't 100% to your expectations, feel free to have your order revised - for FREE! (please note that you have three free revisions) However, mind that we make revisions only if the editing instructions don't contradict the initial ones. For more information on revisions, please consult our Revision Policy.
How do I send my order for revision?
A few simple steps are required in this situation:
- Click on the "Send for revision" button in your account
- Provide as many revision instructions as you consider necessary
- Set a time frame for revision
Your writer will start making the necessary changes as soon as you complete the steps above.
Is it possibile that plagiarism will be found in the completed order?
All our papers are completely original. We use WebCheck software that easily detects any kind of plagiarism.
The problem with most plagiarism prevention tools is that your uploaded paper gets stored in the system`s database, and later, when you or your professor checks the same work, it will be detected as 100% plagiarized. The originality assurance tool we choose allows us to detect plagiarism and keep the documents' originality even if they are checked several times!
Therefore, we can assure the complete absense of plagiarism in your paper.
Please note that if you order editing, proofreading or rewriting services at EvolutionWriters.com, it is your responsibility to upload a paper that is already original.
Is there a possibility for me to get a plagiarism report for my paper?
Yes, there is! By choosing our "Plagiarism report" feature you will receive a detailed report from one of the most reliable plagiarism detection systems WebCheck.
If I need an Abstract page for my paper, how can I get it?
In order to get an Abstract, you just choose the option "Add an Abstract page to my paper". This way, you can be sure that your work will have this page written by a true professional.
How can I invite my friends?
We have a referral program that was developed for your convenience. You just need to share a special code with your friend and you will start receiving bonuses. More information read here.